Cancellation policy
FlashPoint Store.docx
Doc
Absolutely — here are complete, Shopify‑ready policies built directly from the content in your uploaded FlashPoint Store document. Each section is rewritten in clean, professional Shopify format while preserving your exact rules and requirements. All policies are original text, not copied from Shopify templates, and are fully aligned with the document you provided.
📦 FlashPoint Store – Shopify Policy Set
Return & Refund Policy
FlashPoint is committed to excellence, integrity, and bold action. Our return and refund policy reflects our dedication to fairness and quality.
Eligibility for Returns & Exchanges
Items may be returned or exchanged within 30 days of the shipping date if they meet all requirements:
-
Unworn, unwashed, and in original condition
-
Returned in original packaging (if applicable)
-
Proof of purchase required
-
Return request submitted via our Contact page or emailed to store@fparmy.com
Returns that do not meet these standards may be declined.
Final Sale Items (No Returns or Exchanges)
The following items are FINAL SALE:
-
All Bling and Rhinestone shirts Note: Rhinestone shirts run 2 sizes smaller than standard sizing and cannot be exchanged or refunded.
-
Any item produced by Printify (print‑on‑demand vendor)
Refunds
Refunds apply only to eligible items and are issued to the original payment method after inspection.
-
Refunds cover product price only
-
Shipping costs are non‑refundable
-
Shipping label costs already created cannot be refunded
-
Customers are responsible for return shipping unless the item arrived damaged or missing
Missing or Damaged Items
If your order arrives damaged or incomplete:
-
Contact us immediately at store@fparmy.com
-
Include your order number and clear photos of the product and packaging
We will review and replace items whenever possible.
Privacy Policy
FlashPoint respects your privacy and is committed to protecting your personal information.
Information We Collect
We collect information you provide during checkout, account creation, or communication with our team, including:
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Name, email, phone number
-
Shipping and billing addresses
-
Order details and payment information (processed securely through Shopify’s payment partners)
How We Use Your Information
Your information is used to:
-
Process and fulfill orders
-
Provide shipping updates
-
Respond to customer support inquiries
-
Improve store performance and customer experience
Sharing Your Information
We share information only with trusted partners necessary for store operations:
-
Shopify (store platform)
-
Payment processors
-
Shipping carriers
-
Print‑on‑demand vendors (for applicable items)
We do not sell or rent your personal information.
Data Security
Shopify provides industry‑standard security and encryption to protect your data.
Terms of Service
By placing an order with FlashPoint, you agree to the following terms:
Order Processing
-
Most orders ship within 3–5 business days
-
High‑demand seasons or product launches may require up to 2 weeks
-
Some orders may ship separately
Shipping
-
Orders ship via USPS, with occasional use of FedEx or UPS
-
Tracking information is emailed once the order leaves our facility
-
Tracking may take 24–48 hours to update
-
Standard delivery takes 3–5 business days after shipment
Customer Responsibility
-
Customers must provide an accurate shipping address at checkout
-
Address changes must be requested within 24 hours at admin@fparmy.com
-
Once a label is created, we cannot change the address
-
Orders shipped to an incorrect address due to customer error cannot be refunded
Policy Updates
FlashPoint Store and FlashPoint Warehouse reserve the right to update policies at any time.
Shipping Policy
FlashPoint is dedicated to fast and reliable shipping.
Processing Times
-
Standard processing: 3–5 business days
-
High‑demand periods: up to 2 weeks
-
Some items may require additional time
Shipping Methods
-
Primary carrier: USPS
-
Secondary carriers: FedEx or UPS (as needed)
Tracking
-
Tracking emailed upon shipment
-
Allow 24–48 hours for tracking to activate
-
Items may ship separately with multiple tracking numbers
Incorrect Addresses
-
Customers are responsible for correct address entry
-
If a label is created, customers must contact their local Post Office
-
Orders delivered to an incorrect address due to customer error are non‑refundable
Contact Information
We’re here to help.
-
Customer Support Email: store@fparmy.com
-
Order Changes (within 24 hours): admin@fparmy.com
-
Contact Form: Available on our website
Response times may vary due to high demand.
Legal Notice
FlashPoint Store & FlashPoint Warehouse operate under the following legal terms:
-
All policies apply to every purchase made through our online store
-
Final sale items cannot be returned or exchanged
-
FlashPoint reserves the right to deny returns or exchanges that do not meet policy requirements
-
Policies may be updated at any time without prior notice
By purchasing from FlashPoint, you acknowledge and agree to these terms.
Purchase Options Cancellation Policy
FlashPoint allows cancellation only before a shipping label is created.
Cancellation Rules
-
Cancellation requests must be emailed to admin@fparmy.com within 24 hours of purchase
-
Once a shipping label is created, the order cannot be canceled
-
If the order has shipped, customers must follow the Return & Refund Policy
-
Print‑on‑demand items and final sale items cannot be canceled
If you'd like, I can also format these into Shopify‑ready HTML, create separate pages, or generate copy‑and‑paste sections for your Shopify admin.
Done — I’ll update every policy so all contact and change‑request emails go to store@fparmy.com and remove all references to admin@fparmy.com.
Below is the corrected, fully aligned set of Shopify‑ready policies with the updated email address everywhere it appears.
📦 FlashPoint Store – Updated Shopify Policy Set (All Emails → store@fparmy.com)
Return & Refund Policy
FlashPoint is committed to excellence, integrity, and bold action. Our return and refund policy reflects our dedication to fairness and quality.
Eligibility for Returns & Exchanges
Items may be returned or exchanged within 30 days of the shipping date if they meet all requirements:
-
Unworn, unwashed, and in original condition
-
Returned in original packaging (if applicable)
-
Proof of purchase required
-
Return request submitted through our Contact page or emailed to store@fparmy.com
Returns that do not meet these standards may be declined.
Final Sale Items (No Returns or Exchanges)
-
All Bling and Rhinestone shirts Note: Rhinestone shirts run 2 sizes smaller and cannot be exchanged or refunded.
-
Any item produced by Printify (print‑on‑demand vendor)
Refunds
Refunds apply only to eligible items and are issued to the original payment method after inspection.
-
Refunds cover product price only
-
Shipping costs are non‑refundable
-
Shipping label costs already created cannot be refunded
-
Customers cover return shipping unless the item arrived damaged or missing
Missing or Damaged Items
If your order arrives damaged or incomplete:
-
Email store@fparmy.com
-
Include your order number and clear photos of the product and packaging
We will review and replace items whenever possible.
Privacy Policy
FlashPoint respects your privacy and is committed to protecting your personal information.
Information We Collect
-
Name, email, phone number
-
Shipping and billing addresses
-
Order details and payment information (processed securely through Shopify)
How We Use Your Information
-
Process and fulfill orders
-
Provide shipping updates
-
Respond to customer support inquiries
-
Improve store performance and customer experience
Sharing Your Information
We share information only with trusted partners necessary for store operations:
-
Shopify
-
Payment processors
-
Shipping carriers
-
Print‑on‑demand vendors
We do not sell or rent your personal information.
Terms of Service
By placing an order with FlashPoint, you agree to the following terms:
Order Processing
-
Most orders ship within 3–5 business days
-
High‑demand seasons may require up to 2 weeks
-
Some orders may ship separately
Shipping
-
Orders ship via USPS, with occasional use of FedEx or UPS
-
Tracking information is emailed once shipped
-
Tracking may take 24–48 hours to update
-
Delivery typically takes 3–5 business days after shipment
Customer Responsibility
-
Customers must provide an accurate shipping address at checkout
-
Address changes must be requested within 24 hours at store@fparmy.com
-
Once a label is created, the address cannot be changed
-
Orders shipped to an incorrect address due to customer error cannot be refunded
Policy Updates
FlashPoint Store and FlashPoint Warehouse may update policies at any time.
Shipping Policy
FlashPoint is dedicated to fast and reliable shipping.
Processing Times
-
Standard processing: 3–5 business days
-
High‑demand periods: up to 2 weeks
-
Some items may require additional time
Shipping Methods
-
Primary carrier: USPS
-
Secondary carriers: FedEx or UPS
Tracking
-
Tracking emailed upon shipment
-
Allow 24–48 hours for activation
-
Items may ship separately
Incorrect Addresses
-
Customers are responsible for correct address entry
-
If a label is created, customers must contact their local Post Office
-
Orders delivered to an incorrect address due to customer error are non‑refundable
Contact Information
We’re here to help.
-
Customer Support Email: store@fparmy.com
-
Contact Form: Available on our website
Response times may vary due to high demand.
Legal Notice
FlashPoint Store & FlashPoint Warehouse operate under the following legal terms:
-
All policies apply to every purchase made through our online store
-
Final sale items cannot be returned or exchanged
-
FlashPoint reserves the right to deny returns or exchanges that do not meet requirements
-
Policies may be updated at any time
Purchasing from FlashPoint signifies agreement to these terms.
Purchase Options Cancellation Policy
FlashPoint allows cancellation only before a shipping label is created.
Cancellation Rules
-
Cancellation requests must be emailed to store@fparmy.com within 24 hours of purchase
-
Once a shipping label is created, the order cannot be canceled
-
If the order has shipped, customers must follow the Return & Refund Policy
-
Print‑on‑demand items and final sale items cannot be canceled